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Privacy Policy – Hecta Application

Last Updated: 2026-03-04

This Privacy Policy describes how Hecta (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our mobile application, website, dashboard, and related services. By using Hecta, you consent to the practices described in this policy.

Section 1

📘Information We Collect

1.1 Personal Information

  • Name, phone number, email address.
  • Business information for corporate clients and service providers.
  • Verification documents uploaded by service providers.

1.2 Service Information

  • Details submitted through service request forms (cleaning, maintenance, decoration, renovation, security, AC, water tanks, elevators, satellite services, etc.).
  • Uploaded photos, videos, reports, and notes related to service requests.

1.3 Communication Data

  • In-app chat messages between users.
  • Support ticket messages.
  • Shared files and attachments.

1.4 Payment Information

  • Transaction history, payment method details (processed securely through third-party payment gateways).
  • Subscription payment data.

1.5 Technical Information

  • Device type, operating system, IP address.
  • App usage logs and analytics data.
Section 2

⚙️How We Use Your Information

We use your data to:

  • Create and manage accounts.
  • Process and manage service requests.
  • Connect clients with service providers.
  • Facilitate communication through chat.
  • Schedule and track maintenance visits.
  • Process payments and issue invoices.
  • Improve system performance and user experience.
  • Provide customer support and resolve disputes.
  • Comply with legal obligations.
Section 3

🔄Sharing Your Information

We may share your data with:

3.1 Service Providers

To allow them to respond to service requests and perform assigned jobs.

3.2 Support & Administrative Teams

To review reports, handle inquiries, and manage the platform.

3.3 Payment Processors

To securely process transactions.

3.4 Legal Authorities

If required by law, court order, or governmental request.

We do not sell your data to any third party.

Section 4

🛡️Data Security

We protect your information using:

  • Encrypted communication (HTTPS/TLS).
  • Secure password hashing.
  • Access control measures.
  • Regular system monitoring and threat prevention.
  • Compliance with international payment security standards.

Despite our efforts, no method of transmission or storage is 100% secure.

Section 5

📦Data Retention

We retain your data as long as necessary to provide our services or comply with legal obligations. You may request account or data deletion at any time, subject to legal requirements.

Section 6

👤Your Rights

You have the right to:

  • Access your personal information.
  • Update or correct your data.
  • Request deletion of your account.
  • Withdraw consent for notifications.
  • Request a copy of stored information.
Section 7

🍪Cookies & Tracking Technologies

Our website or dashboard may use cookies to:

  • Improve functionality.
  • Save preferences.
  • Analyze traffic and usage.

You may disable cookies through your browser settings.

Section 8

🔄Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting within the app or website.

Section 9

📞Contact Us

For any privacy inquiries:

Hecta Support

Email: info@hectaservices.com

Phone: +201278961413

Your privacy matters — and we are committed to protecting it.